Terms of sale

Terms and Conditions of Sale

These Terms and Conditions of Sale apply to orders placed through requinrenard.fr.

1. Seller Information

The requinrenard.fr website is operated by:

Association Glassblowing
SIRET: 88778705900021
Email: requinrenardcontact@gmail.com

Hereinafter referred to as “Requin Renard”.

2. Purpose and Scope

These Terms and Conditions of Sale define the rights and obligations of Requin Renard and its customers in connection with the online sale of products offered on requinrenard.fr.

By placing an order, the customer agrees to the version of these Terms and Conditions applicable at the time of the order.

Nothing in these Terms and Conditions limits any mandatory consumer rights available under applicable law.

3. Products

Requin Renard products include handmade glass writing instruments and accessories.

Due to their handcrafted nature, slight variations in shape, dimensions, color, texture or finish may occur between individual products. Such variations are inherent to handmade products and do not, by themselves, constitute a defect.

The main characteristics of each product are described on the relevant product page. Customers should review this information before placing an order.

4. Prices

The prices applicable to an order are those displayed on the website when the order is confirmed.

Prices may be displayed in different currencies depending on the customer's market, location or currency settings offered by the website.

Requin Renard may modify its prices at any time. Any such change will not affect orders already confirmed.

Any applicable shipping charges are displayed before the order is finally confirmed and paid.

International shipments may be subject to customs duties, import taxes or other local charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not collected by Requin Renard and remain the responsibility of the recipient.

5. Orders

Customers place an order by selecting the desired products, adding them to the cart, providing the information required for shipping and payment, reviewing the order and confirming payment.

Customers are responsible for the accuracy of the information provided when placing an order.

Before final confirmation, customers have an opportunity to review their order and correct any errors.

Once the order and payment have been confirmed, an order confirmation is sent to the email address provided by the customer.

6. Order Cancellation

Where an order cancellation feature is made available on the website, customers may request cancellation within the period indicated at checkout or in their customer account.

As a commercial policy, certain orders may benefit from a cancellation window of 1 hour after the order is placed.

After this period, or once preparation or shipment has begun, cancellation cannot be guaranteed.

This does not affect any statutory withdrawal rights that may apply.

7. Payment

Payment is made using the payment methods offered during checkout.

Transactions are processed through the payment providers available on the website.

8. Shipping and Delivery

Detailed shipping terms are set out in our Shipping Policy, which forms part of these Terms and Conditions.

Delivery times displayed on the website are estimates and are not guaranteed delivery dates, unless expressly stated otherwise.

Actual delivery times may be affected by carriers and their local partners, customs procedures, weather conditions, periods of high shipping volume or other circumstances beyond Requin Renard's reasonable control.

Customers are responsible for providing an accurate and sufficiently complete shipping address and contact information.

If delivery fails or a parcel is returned because of incorrect or incomplete information supplied by the customer, insufficient contact information, failure by the recipient to respond to the carrier or customs authorities, or failure to complete required formalities, additional return and reshipping costs may be charged to the customer.

This does not apply where the failed delivery results from an error attributable to Requin Renard or where applicable law requires otherwise.

9. Statutory Right of Withdrawal

Where applicable law provides a statutory right of withdrawal, including for consumers protected by the French Consumer Code, the customer has 14 days from receipt of the goods to exercise that right without having to provide a reason.

Where several goods from the same order are delivered separately, the applicable period begins upon receipt of the last item.

Customers may exercise their right of withdrawal through the functionality made available on the website where applicable, or by any other unambiguous statement expressing their decision to withdraw, including by contacting requinrenardcontact@gmail.com.

Direct return shipping costs are borne by the customer unless applicable law provides otherwise.

10. Commercial Returns – Orders Delivered to the United States

For orders delivered to the United States that are not subject to a more favorable mandatory legal right, Requin Renard offers a commercial return period of 7 calendar days from delivery.

Weekends and public holidays are included in this period.

For voluntary returns or changes of mind, direct return shipping costs are the responsibility of the customer.

This commercial return policy does not limit any rights the customer may have in relation to products that are genuinely defective, non-conforming or damaged upon delivery.

11. Condition of Returned Products

Customers may handle a product to the extent reasonably necessary to establish its nature, characteristics and proper functioning.

Returned products should be handled with care and returned as complete as possible with their components and accessories.

Where handling goes beyond what is reasonably necessary to test the product and results in a loss of value, that reduction in value may be taken into account when determining the refund, to the extent permitted by applicable law.

This may include:

significant signs of use;
a pen that is clogged, soiled or insufficiently cleaned;
damage caused after delivery;
missing components or accessories;
significant damage to a presentation box or packaging where this results in an actual loss of product value.

12. Products Damaged Upon Delivery

Because our products include handmade glass items, customers should contact us as soon as possible if an item arrives broken or damaged.

Requin Renard may request photographs of the product, packaging and parcel, together with the order number, in order to assess the claim.

Where shipping damage or another issue for which Requin Renard is responsible is confirmed, an appropriate solution will be provided in accordance with applicable warranties and consumer rights.

13. Products Reported as Defective – Inspection

Requin Renard pens are inspected and tested before shipment.

Where a product is reported as not functioning correctly, Requin Renard may request its return for inspection and functional testing.

Returning a product for inspection does not, by itself, constitute acknowledgement that a manufacturing defect exists.

If inspection confirms a defect covered by applicable warranties or consumer rights, Requin Renard will provide the appropriate remedy in accordance with the customer's rights.

If no defect is found and the product functions normally, the customer will be informed.

An issue resulting from improper maintenance, clogging, improper use or damage occurring after delivery will not necessarily constitute a manufacturing defect.

Where inspection confirms that there is no covered defect and the customer wishes to have the product returned, reshipping costs may be charged to the customer to the extent permitted by applicable law.

14. Multiple-Item Orders and Bundles

Where an order contains several products, including a pen and stand bundle, returned items may be assessed individually.

Damage or loss in value affecting one product does not automatically prevent a refund for other returned products that remain in appropriate condition.

Where the price paid relates to a bundle or combined offer, the refund may take into account the actual commercial value of items retained, missing or diminished in value, to the extent permitted by applicable law.

15. Refunds

Where the French statutory right of withdrawal applies, refunds will be made no later than 14 days from the date on which Requin Renard is informed of the customer's decision to withdraw.

For sales of goods, Requin Renard may withhold reimbursement until the goods have been received back or the customer has provided evidence that they have been shipped, whichever occurs first.

Refunds are made using the same payment method used for the original transaction unless another method is expressly agreed where permitted by law.

Where French withdrawal law applies, the refund includes the standard initial delivery costs paid by the customer within the limits required by law. Additional costs resulting from the customer's choice of a more expensive delivery method than the standard delivery method do not necessarily have to be refunded.

16. Personalized Products and Special Orders

The statutory right of withdrawal may not apply to goods made to the customer's specifications or clearly personalized where the legal requirements for such an exemption are met.

Any applicable exclusion will be communicated before the customer places the order.

17. Statutory Warranties

Consumers protected by French law benefit from the statutory legal guarantee of conformity provided for by Articles L.217-3 and following of the French Consumer Code.

Customers may also benefit from the statutory warranty against hidden defects under Articles 1641 and following of the French Civil Code where its legal requirements are satisfied.

These statutory rights apply independently of any commercial return policy offered by Requin Renard.

18. Liability

Requin Renard is responsible for performing its obligations in accordance with applicable law.

Requin Renard shall not be liable where non-performance or improper performance results from circumstances attributable to the customer, force majeure, or another lawful ground for exemption from liability.

Nothing in these Terms and Conditions excludes or limits any right or liability that cannot legally be excluded or limited.

19. Personal Data

Personal data required to process orders may be processed by Requin Renard and by service providers necessary for the operation of the store and fulfilment of orders, including technical, payment and shipping providers.

Further information regarding the collection, use and storage of personal data and the exercise of data protection rights is available in our Privacy Policy.

20. Intellectual Property

Unless otherwise stated, content available on requinrenard.fr, including text, photographs, graphics, designs, trademarks and logos, may not be reproduced or commercially exploited without authorization where protected by applicable intellectual property rights.

21. Consumer Mediation

Where French consumer mediation rules apply, consumers may seek free assistance from the consumer mediator designated by Requin Renard after first submitting a written complaint directly to Requin Renard and where the dispute has not been resolved satisfactorily.

Consumer mediator:
[MEDIATOR NAME – TO BE COMPLETED]
Address: [TO BE COMPLETED]
Website: [TO BE COMPLETED]

22. Governing Law and Disputes

These Terms and Conditions are governed by French law.

This choice of law does not deprive a consumer residing in another country of any mandatory protections available under applicable law.

In the event of a dispute, customers are encouraged to contact Requin Renard first in an attempt to reach an amicable resolution.

If no amicable solution can be reached, jurisdiction will be determined in accordance with the applicable legal rules.

23. Language

These Terms and Conditions may be made available in several languages for the convenience of international customers.

To the extent permitted by applicable law, in the event of a discrepancy between translations, the French-language version shall serve as the reference version, without affecting any mandatory rights available to the consumer.