Refund policy

Return and Refund Policy

1. Statutory Right of Withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the customer has a 14-day right of withdrawal from the date the product is received, without having to provide a reason or pay any penalty.

2. Conditions for Exercising the Right of Withdrawal

To exercise this right, the customer must notify us of their decision by email at the following address:
requinrenardcontact@gmail.com, specifying:

the order number,
the buyer’s first and last name,
the reason for the return,
and, where applicable, a photo showing the condition of the product upon receipt.

3. Condition of Returned Products

Products must be returned:

unused,
in their original condition,
in their intact original packaging, including all protective packaging materials.

Any incomplete, used, or damaged item will not be eligible for a refund or exchange.

4. Return Address

The return address will be provided by email when the return request is submitted.

Return shipping costs are the customer’s responsibility, except in the event of an order fulfilment error or a defective or broken product upon receipt, as described in the following section.

5. Products Damaged During Delivery

If a product is received broken or damaged, which may occur with glass items, the customer must:

take a photo of the package and the damaged item,
submit the claim within 48 hours of receiving the order,
by email to requinrenardcontact@gmail.com.

If the damage is confirmed, a replacement or full refund will be offered at no additional cost.

6. Refund Process

The refund will be issued using the same payment method used for the original order, within a maximum of 14 business days from receipt of the returned product or proof that it has been shipped.