Shipping policy

Shipping Policy

1. Order Preparation

All orders are carefully prepared by Requin Renard before shipment.

Once an order has been shipped, the customer will receive a shipping confirmation email containing the available tracking information.

2. Shipping Costs

Applicable shipping costs are displayed during checkout before payment.

Requin Renard offers free tracked shipping above a certain order value. The applicable threshold may vary depending on the customer's market and currency and is displayed on our store.

When an order does not qualify for free shipping, the applicable tracked shipping charge will be displayed during checkout.

3. Delivery Times

Delivery times displayed on our store or provided during checkout are estimates and are not guaranteed, unless expressly stated otherwise.

Actual delivery times may vary depending on the carrier and its local partners, the destination country, customs procedures, periods of high shipping volume, weather conditions, transportation disruptions, or other circumstances beyond Requin Renard's reasonable control.

A delivery delay does not necessarily mean that a parcel has been lost.

4. Order Tracking

When tracking information is available, it will be provided to the customer after the order has been shipped.

Customers are responsible for monitoring the tracking information and should contact us if they notice an issue with the delivery of their order.

5. Shipping Address and Recipient Information

The customer is responsible for providing accurate and complete information when placing an order, including their name, shipping address, street number, postal code, city, country and, when required for delivery, their telephone number and contact information.

If you notice an error, missing information, or a mistake in your shipping details, please contact us as soon as possible at requinrenardcontact@gmail.com.

Once an order has been shipped, Requin Renard cannot guarantee that the shipping information can still be modified.

If delivery cannot be completed because the customer provided incorrect or incomplete information, or if the parcel is returned to Requin Renard for this reason, additional return and reshipping costs may be charged to the customer.

6. Carrier or Customs Requests

For international shipments, the carrier, its local delivery partner, or customs authorities may request additional information or documentation from the recipient in order to transport, clear, or deliver the parcel.

The customer is responsible for responding within a reasonable requested timeframe to communications sent directly to them by the carrier or the relevant authorities.

Requin Renard cannot be held responsible for a delay or failed delivery resulting from the recipient's failure to respond, incorrect or incomplete information provided by the recipient, or the recipient's failure or refusal to complete the formalities required for delivery or customs clearance.

If the parcel is returned to Requin Renard for any of these reasons, additional return costs and, where applicable, reshipping costs may be charged to the customer.

7. Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the amount paid to Requin Renard and remain the responsibility of the recipient.

Requin Renard has no control over the amount of such charges or over delays resulting from customs procedures.

8. Items Damaged in Transit

Our glass products are carefully packaged to minimize the risk of damage during transportation.

If an item arrives broken or damaged, please contact us as soon as possible after delivery at requinrenardcontact@gmail.com.

Please provide photographs of the damaged item, its packaging, and the shipping parcel so that we can assess the situation promptly.

When damage occurring during transportation is confirmed, Requin Renard will provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer rights.

9. Parcels Marked as Delivered

If the carrier's tracking information indicates that a parcel has been delivered but you have not received it, please first check the area around the delivery location and, where appropriate, with anyone who may have accepted the parcel on your behalf.

If the parcel still cannot be located, please contact us so that we can review the situation and, where possible, make the appropriate enquiries with the carrier.

10. Parcels Returned to Sender

If a parcel is returned to Requin Renard because of an incorrect or incomplete address, insufficient contact information, failure by the recipient to respond, incomplete required formalities, or another circumstance attributable to the recipient, any additional costs resulting from the return may be charged to the customer.

If the customer wishes to have the order shipped again, the cost of reshipping may also be charged to the customer.

This provision does not apply when the return results from an error attributable to Requin Renard or when applicable law requires otherwise.